Shipping Policy

Last updated: October 8, 2026

1. Shipping Locations

LIFT SPIRE currently delivers orders within Morocco only.

We do not offer international shipping at this time.

2. Order Processing Time

Orders are processed after they have been successfully placed and confirmed.

For customized products, additional processing time may be required to prepare and print your design.

Our estimated order processing time is 2–5 business days. During busy periods, promotions, or periods of high demand, processing may take longer.

Business days exclude weekends and public holidays.

3. Delivery Time

Estimated delivery times within Morocco are:

• Major cities: 2–5 business days after dispatch.

• Other cities and areas: 3–7 business days after dispatch.

These are estimates, not guaranteed delivery dates. Delivery may take longer due to courier delays, weather conditions, public holidays, or other circumstances outside our control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.

Any free-shipping offer will be subject to the conditions stated in the relevant promotion.

5. Order Confirmation

After placing an order, you may receive a confirmation by email, phone, or WhatsApp, depending on the contact details provided.

For cash-on-delivery orders, we may contact you to confirm your order and delivery details before dispatch.

Please ensure that your phone number and delivery address are correct.

6. Order Tracking and Delivery

If tracking information is available, it will be shared with you when your order is dispatched.

Please ensure that someone is available to receive the package at the delivery address provided.

If the courier cannot reach you or complete delivery, additional delivery attempts or arrangements may be necessary.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect address, an unreachable phone number, or the recipient’s unavailability, delivery may be delayed and additional shipping charges may apply where permitted by law.

Please contact us as soon as possible if you need to correct your delivery details. Changes may not be possible once an order has been dispatched.

8. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible and provide your order number and clear photos, where relevant.

We will review the issue and work with you to find an appropriate solution in accordance with our policies and applicable Moroccan consumer protection law.

Nothing in this policy limits any rights you may have under applicable law.

9. Customized Products

Customized products may require additional production time before dispatch.

Please review your design, product selection, and customization details carefully before confirming your order.

Any restrictions applicable to returns or cancellations of personalized products will be handled in accordance with our Refund & Return Policy and applicable law.

10. Delays Outside Our Control

Although we do our best to deliver orders within the estimated time, LIFT SPIRE cannot guarantee delivery dates where delays are caused by circumstances beyond our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to inform affected customers.

11. Contact Us

If you have questions about shipping or your order, please contact us:

Brand: LIFT SPIRE
Website: https://liftspire.com
Email: contact@liftspire.com

Please replace this email if it is not your active customer-support address.