Refund and Returns Policy
At LIFT SPIRE, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled for orders placed through liftspire.com within Morocco.
1. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at contact@liftspire.com.
Cancellation requests can be accepted if the order has not yet entered production, customization, or shipping. Once production or customization has started, cancellation may no longer be possible, subject to applicable consumer rights.
2. Standard Products
For standard, non-customized products, customers may exercise any applicable legal right of withdrawal under Moroccan law.
Where the legal withdrawal right applies, the statutory period and conditions will be respected. Under Moroccan Law No. 31-08, the general withdrawal period for qualifying distance sales is seven days, subject to the law’s exceptions.
Products should be returned in their original condition, unused, and with their original packaging where reasonably possible. These conditions do not limit any mandatory rights you may have under applicable law.
3. Customized Products
Products made according to your specifications, including T-shirts or hoodies printed with your uploaded artwork or personalized design, may be excluded from the statutory withdrawal right where the applicable legal exception for personalized goods applies.
However, this does not remove your rights if a product is defective, damaged, incorrectly produced, or materially different from the confirmed order.
Please review your design, placement, size, and product selection carefully before confirming a customized order.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include:
Your order number
A description of the issue
Clear photographs of the product and, where relevant, its packaging
After reviewing the claim, we will explain the available solution, which may include a replacement, repair, or refund as appropriate under applicable law.
Please keep the item until we provide instructions.
5. How to Request a Return or Refund
Contact us at contact@liftspire.com and include your order number and the reason for your request.
Please do not send products back before receiving return instructions from our team.
We will review your request and explain the next steps and any applicable return arrangements.
6. Refund Processing
Where a refund is due, we will process it within the period required by applicable law. For qualifying statutory withdrawals, Moroccan Law No. 31-08 generally requires reimbursement no later than fifteen days after the withdrawal right is exercised.
The method and timing of the funds reaching you may depend on the original payment method and the payment provider.
7. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the applicable legal requirements.
Where the product is defective, damaged, incorrectly supplied, or another legal obligation requires us to cover the costs, we will handle the matter accordingly.
8. Contact
For return, exchange, or refund requests:
Brand: LIFT SPIRE
Website: https://liftspire.com
Email: contact@liftspire.com
This policy does not exclude or restrict any mandatory consumer rights under Moroccan law.
